Privacy policy
1. Introduction
Castle Gym ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (castlegym.co.uk), use our services, or interact with us in any other way.
2. Who We Are
Castle Gym
30-38 Maid Marian Way
Nottingham NG1 6GF
Email: hello@castlegym.co.uk
3. What Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, address, email address, phone number.
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Membership Information: Membership details, payment information, attendance records.
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Health and Fitness Information: Information you provide about your fitness goals, health conditions, or any injuries (collected with your explicit consent).
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Website Usage Information: IP address, browser type, device information, pages visited, and other browsing data (collected through cookies and similar technologies).
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Marketing Preferences: Your preferences for receiving marketing communications..
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CCTV Footage: We utilise CCTV within our premises for security purposes.
4. How We Collect Your Information
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We collect your personal information in the following ways:
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When you register for a membership.
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When you use our website.
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When you contact us by email or phone.
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When you participate in our fitness classes or personal training sessions.
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Through CCTV systems within the gym.
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Through the use of cookies on our website.
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Through completing health questionnaires.
5. How We Use Your Information
We use your personal information for the following purposes:
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To provide and manage our gym services.
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To process membership applications and payments.
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To communicate with you about your membership and our services.
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To improve our website and services.
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To send you marketing communications (with your consent).
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To ensure the safety and security of our premises and members.
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To comply with legal obligations.
6. Legal Basis for Processing
We process your personal information based on the following legal grounds:
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Contractual Necessity: Processing is necessary to fulfill our contract with you (e.g., membership agreement).
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Consent: We rely on your consent to process certain data (e.g., marketing communications, health information).
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Legitimate Interests: We may process your data based on our legitimate interests (e.g., improving our services, security), provided your rights and interests are not overridden.
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Legal Obligation: We may process your data to comply with legal requirements.
7. Sharing Your Information
We may share your personal information with:
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Service providers who assist us with our operations (e.g., payment processors, IT support).
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Legal authorities when required by law.
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Where applicable, with personal trainers that work within our facility.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorized access, disclosure, or destruction.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
10. Your Rights
You have the following rights regarding your personal information:
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Right to Access: You can request a copy of your personal data.
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Right to Rectification: You can request that we correct any inaccurate data.
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Right to Erasure: You can request that we delete your data (in certain circumstances).
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Right to Restriction of Processing: You can request that we limit the processing of your data.
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Right to Data Portability: You can request to receive your data in a portable format.
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Right to Object: You can object to the processing of your data (e.g., for marketing purposes).
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Right to withdraw consent: Where we rely on consent, you may withdraw that consent at any time.
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Right to complain: You have the right to complain to the Information Commissioner’s Office (ICO).
11. Cookies and Similar Technologies
We use cookies and similar technologies on our website. Please refer to our Cookies Policy for more information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Castle Gym
30-38 Maid Marian Way
Nottingham NG1 6GF
Email: hello@castlegym.co.uk
14. Information Commissioner’s Office (ICO)
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws.
ICO Website: ico.org.uk